Return Policy

We don’t provide returns and refunds unless and until there is some serious issue in product or delivery is delayed by more than 07 working days in India. We provide replacement if there is a faulty or defective product.

Replacement of the same value or more. If more then additional amount to be payed prior to the delivery.

Cancellation and Refund Policy:

1. Cancellation Process:
   We understand that circumstances may arise where you need to cancel your order. We have made the cancellation process hassle-free for your convenience. You can cancel your order through the order panel, which is available on our website. Alternatively, you can also contact us via email or phone to request a cancellation.
2. Non-Refundable Convenience Fee:
   Please note that the convenience fee charged on orders is non-refundable if the cancellation request is initiated by the buyer. However, if we cancel the order, the complete order amount, including the convenience fee, will be refunded. This charge only applies if the buyer wishes to cancel the order and opt for a refund..
3. Charges Initiated by Us:
   Therefore mentioned charges are only applicable if the buyer initiates such requests. No charges will be applicable if such steps are initiated by us.
4. Warranty Complaints:
   For products that come with a warranty from manufacturers, please refer to the manufacturer for any complaints or issues. Hasons believes in helping its customers as much as possible and has a liberal cancellation policy.

Return/Refund Policy:

1. Eligibility for Return/Refund:
   We accept return and refund requests only under the following circumstances: if the product delivered by us is in a damaged condition, if a wrong product has been sent, if the product is dead on arrival, or if the product is defective. Buyers have 7 days for a complete PC set after delivery to inform us of any disputes in the order and to claim for return or refund. Buyers should bring the issue to our attention by email or phone call.
2. Seal and Missing Parts:
   If the seal of the product is opened and the product is not faulty, return/refund will not be applicable. Additionally, return/refund requests will be canceled if any part or accessory is missing from the product box.
3. Packaging and Transit:
   Buyers should keep the packaging material until the return window is opened. This will help in packing the product securely to avoid any damage during transit. The product should be packed in the same manner as it was received, and tapes or glues should not be applied directly to the product or its box, as this may lead to cancellation of the return request. All accessories that were delivered with the product should be returned along with the product.
4. Refund Process:
   If payment was made through our payment gateway, the refund will be processed to the same account used for payment. In the case of bank transfer and cash on delivery (COD) orders, refunds will only be made to the buyer's bank account. Refunds typically take 7-10 working days to reflect in the buyer's account.

Our Commitment:

At Hasons, we strive to ensure customer satisfaction and address any issues that may arise with your purchase. We have established a customer-friendly return and refund policy to facilitate a smooth process for eligible cases.

Return/Refund Procedure:

To initiate a return or refund request, please follow these steps:

• Within the specified time frame of 7 days for a complete PC set after delivery, contact us by email or phone to inform us of the issue with your order.
• Provide relevant details such as your order number, product information, and a clear description of the problem encountered.
• Our customer support team will guide you through the return or refund process, providing instructions on how to proceed.

Examination and Resolution:

Upon receiving your return request, we will carefully examine the product to verify the reported issues. This may include checking for damages, defects, or discrepancies between the delivered product and the original order.

Replacement: If the product is found to be faulty, defective, damaged, or if a wrong product was sent, we will provide a replacement of the same value or a higher value. If the replacement product has a higher value, the buyer will be required to pay the additional amount prior to delivery.

Refund: In certain cases where a replacement is not feasible or the buyer prefers a refund, we will initiate the refund process. The refund will be made to the same account used for payment if it was done through our payment gateway. For bank transfer and COD orders, the refund will be credited to the buyer's bank account. Please note that the refund process typically takes 7-10 working days to reflect in your account.

Transparency and Customer Support:

At Hasons, we believe in transparency and aim to provide excellent customer support. If you have any further questions or require assistance regarding our cancellation, return, or refund policies, please feel free to contact our customer service team through email or phone. We are here to help and ensure a satisfactory resolution to any concerns you may have.

Exclusions from Return/Refund Policy:

It's important to note that our return and refund policy has certain exclusions. The following scenarios are not eligible for return or refund:

• Products that have been used, altered, or modified from their original condition.
• Products with opened seals or packaging that cannot be resold as new.
• Products where the buyer has tampered with or attempted to repair the item themselves.
• Return/refund requests made after the specified time frame of 7 days for a complete PC set from the date of delivery.

Updates to the Policy:

Please note that our cancellation, return, and refund policy may be subject to updates and revisions from time to time. It is recommended to review the policy periodically to stay informed about any changes.

We appreciate your understanding and cooperation regarding our cancellation, return, and refund policy. Our aim is to ensure a fair and transparent process for both our valued customers and our business. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team.

Return and Refund Policy for ICICI Credit Card EMI Facility on Hasons Website:

Thank you for choosing Hasons and utilizing the ICICI Credit Card EMI facility on our website. We strive to provide you with a seamless shopping experience. However, we understand that there may be situations where you need to return a product or seek a refund. This Return and Refund Policy outlines our guidelines and procedures for such cases. By using our website and availing the ICICI Credit Card EMI facility consisting of various banks, you agree to the terms and conditions of this policy.

Returns Eligibility:

To be eligible for a return or refund, please ensure that:

• The product is in its original condition, unused, and in its original packaging.
• The return request is made within [7] days of the delivery date.
• The product is not listed under non-returnable or non-refundable items (e.g., perishable goods, intimate apparel, software, etc., as specified on the product page).

Return Authorization:

Upon reviewing your return request, we will inform you whether it is approved or rejected. If approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product. Please note that unauthorized returns will not be accepted.

Refund Process:

Once we receive the returned product and verify its condition, we will process the refund as per the following guidelines:

• If the return is approved, we will initiate the refund to your Credit Card used for the EMI transaction.
• The refund amount will be the price of the product minus any applicable restocking fees or shipping charges.
• The refund will be processed within [10-12] business days after receiving the returned product

Non-Refundable Items:

Certain items are non-refundable and non-returnable, as mentioned on the product page. These may include perishable goods, intimate apparel, software, personalized items, etc. Please review the product description carefully before making a purchase.

Customer Support:

If you have any questions or need assistance with a return or refund, please contact our customer support team at [support@hasonss.com]. We are here to help you resolve any concerns and provide a satisfactory solution.

Changes to the Return and Refund Policy:

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We recommend checking this page periodically to stay informed about our guidelines and procedures.

By using the ICICI Credit Card EMI facility on our website, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy.